Returns & Exchanges

All Reclamation Jewelry items are custom made to order per your specifications. As a result, we are unable to accept returns for full refund or store credit except in the case of quality issues and/or manufacturing defects. In some instances, we may, at our own discretion, take back unwanted items with a restocking fee of 25% plus shipping. If you believe your items are defective, please contact us at info@reclamationjewelry.com and provide detailed info and pictures. All eligible return merchandise must be requested by emailing info@reclamationjewelry.com within 7 days of receipt. All returns require a Return Merchandise Authorization and return reason, and must arrive in their original condition.

Refunds are processed within 10-14 business days of items being received.

To be eligible for a refund minus restocking fee, the items must be returned to us in their original condition and packaging, accompanied by all original documentation.

 

CRAFTSMANSHIP

Reclamation Jewelry guarantees against all defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage.

We recommend having your jewelry inspected every six months to 1 year to keep it in good condition.

Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); Reclamation Jewelry will return jewelry via insured shipment. If you are in need of repair services, please send a request to info@reclamationjewelry.com

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